Terms & Conditions
A holiday booking is made between Natural Resorts Ltd, 145 – 157 St John Street, London, EC1V 4PY (‘Natural Resorts’) and the signatory of your booking form who must by over 18 years of age (‘you’).
1. When you make a booking, you must complete a booking form and accept on behalf of your party our terms and conditions and make arrangements to pay the deposit amount. Once we have received your deposit payment, a contract will come into existence according to the booking conditions detailed below.
2. Deposits of 30% of the total value of reservation are payable by cheque or bank transfer at the time of booking.
3. Bookings are confirmed on receipt of payment of the deposit when a confirmation invoice will be issued. This documentation should be carefully checked and we should be informed of any corrections within 10 days of receipt as it may not be possible to make changes at a later date. The balance is due not later than 8 weeks prior to departure. Bookings made within 8 weeks of departure must be paid in full at the time of booking. If payment is not received in full on time, we reserve the right to cancel your holiday and levy cancellation charges in accordance with the "Cancellation" section below.
Should you have to cancel, the person who signed the group leader should immediately inform us in writing. Cancellation charges are as follows and applicable from the day we receive written notification:
60 days or more prior to arrival: loss of deposit
35 - 60 days prior to arrival: 50% of total price
21 - 35 days prior to arrival: 75% of total price
0 - 21 days prior to arrival: 100% of total price
An alteration made within 4 weeks of departure may be subject to a £25 amendment fee together with all additional costs involved in making any named changes.
In the unlikely event that a guest would like to make a complaint or has cause for dissatisfaction, he should contact us as soon as possible whilst in resort with all relevant details in order for us to undertake a thorough investigation and to try and resolve any problems there and then. Any complaints after the end of the holiday must be submitted in writing within 28 days of the return holiday date.
The information contained in this website is for general information purposes only. The information is provided by Natural Resorts and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profit arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Natural Resorts. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Natural Resorts takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Please note that once Natural Resorts has received your deposit payment, you will be informed of the contact details for your accommodation and you will be bound by the Terms and Conditions of the operator whilst in resort.
Confirmation of your Reservation
1. When you make a booking, you must complete a booking form and accept on behalf of your party our terms and conditions and make arrangements to pay the deposit amount. Once we have received your deposit payment, a contract will come into existence according to the booking conditions detailed below.
2. Deposits of 30% of the total value of reservation are payable by cheque or bank transfer at the time of booking.
3. Bookings are confirmed on receipt of payment of the deposit when a confirmation invoice will be issued. This documentation should be carefully checked and we should be informed of any corrections within 10 days of receipt as it may not be possible to make changes at a later date. The balance is due not later than 8 weeks prior to departure. Bookings made within 8 weeks of departure must be paid in full at the time of booking. If payment is not received in full on time, we reserve the right to cancel your holiday and levy cancellation charges in accordance with the "Cancellation" section below.
Cancellation
Should you have to cancel, the person who signed the group leader should immediately inform us in writing. Cancellation charges are as follows and applicable from the day we receive written notification:
60 days or more prior to arrival: loss of deposit
35 - 60 days prior to arrival: 50% of total price
21 - 35 days prior to arrival: 75% of total price
0 - 21 days prior to arrival: 100% of total price
Booking alterations
An alteration made within 4 weeks of departure may be subject to a £25 amendment fee together with all additional costs involved in making any named changes.
Complaints
In the unlikely event that a guest would like to make a complaint or has cause for dissatisfaction, he should contact us as soon as possible whilst in resort with all relevant details in order for us to undertake a thorough investigation and to try and resolve any problems there and then. Any complaints after the end of the holiday must be submitted in writing within 28 days of the return holiday date.
Disclaimer
The information contained in this website is for general information purposes only. The information is provided by Natural Resorts and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profit arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Natural Resorts. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Natural Resorts takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Please note that once Natural Resorts has received your deposit payment, you will be informed of the contact details for your accommodation and you will be bound by the Terms and Conditions of the operator whilst in resort.